Team Leader/Supervisor Call Centre - DUBAI
Job Status: open
We, Executive Search Worldwide are inquest of suitable candidates for Team Leader/Supervisor Call Centre for one of our clients for the following roles.
Position Title: Team Leader/Supervisor Call Centre
Position Based In:Dubai - UAE
Gender: Equal Opportunity Employer
Professional Qualification: Bachelor Degree
Professional Experience: Minimum 5 years
Job Descriptions / Responsibilities:
- Responsible to attend all incoming questions from call center executives.
- Responsible to inbound and outbound performance.
- Responsible to inform staff on all new services and procedures.
- Keep a good coordination in the team, organize and follow up their activities.
- Report to the Call Center specialist on daily basis.
- Responsible to issue daily and monthly reports of the team.
- Responsible to monitor team performance.
- Responsible to contact customers to respond to inq
uiries/complaints or to notify them of claim investigation results and any adjustments.
